Your Voice, Our Team — Professional BPO & Telecalling Services
Whether you need outbound sales calls to fill your pipeline, inbound customer support to retain users, or lead qualification to save your sales team from wasting time on unqualified prospects — our trained telecalling teams represent your brand with professionalism, consistency, and measurable results. At Desisle, we don't just make calls. We build calling systems — scripted, trained, CRM-integrated, QA-monitored, and continuously optimized for conversion.
The Pain Points That Brought You Here
Your sales team is spending 70% of their time on unqualified leads.
They make 50 calls a day. 40 are wrong-fit prospects, voicemails, or gatekeepers. Only 10 are conversations. Only 2 are qualified. Your $100K/year sales reps are doing $15/hour work. They need pre-qualified, BANT-ready appointments — not raw lead lists.
You can't afford a full call center
but you need professional voice support for customers. Your product has 2,000 users and growing. Support emails take 48 hours to answer. Users are churning because nobody picks up the phone. You need responsive support without the overhead of hiring, training, and managing a full support team.
You're launching in a new market
and need boots-on-the-ground calling to build pipeline from scratch. No brand recognition. No inbound leads yet. The only way to build initial pipeline is outbound — and your founding team is too busy building product to make 100 calls a day.
Customer churn is rising because nobody follows up.
Users cancel and nobody asks why. Trial users don't convert and nobody calls to help. Upsell opportunities go unnoticed because nobody's having conversations. You're leaving revenue on the table because the phone isn't ringing.
You've tried outsourced call centers before and it was embarrassing.
Agents read scripts robotically. They couldn't answer basic product questions. Callers heard background noise from 50 other agents. Your brand reputation suffered instead of improved. You need a team that sounds like an extension of YOUR company.
Our BPO Services
Outbound Sales Calls
Cold calling, warm follow-ups, product pitches, and demo scheduling. Not robotic script reading — conversational selling trained to your value proposition and ICP.
- Custom scripts developed with your team (refined through A/B testing)
- Objection handling playbooks for the top 10 objections your prospects raise
- CRM logging (every call, note, outcome, and next step recorded)
- Daily/weekly call volume targets with performance tracking
- Voicemail drop scripts for maximum callback rates
Lead Qualification (BANT/MEDDIC)
Turning raw leads into sales-ready opportunities. Your closers only talk to people who are ready, willing, and able to buy.
- Budget, Authority, Need, Timeline (BANT) qualification
- MEDDIC qualification for enterprise sales cycles
- ICP fit scoring based on your criteria
- Meeting scheduling directly on your sales team's calendar
- Qualified lead notes with full context for the sales rep
Appointment Setting
Booking qualified meetings directly on your calendar with decision-makers. We handle the outreach, objections, scheduling, and confirmation. You show up and close.
- Multi-touch cadence (call + email + LinkedIn)
- Decision-maker identification and gatekeeper navigation
- Calendar integration (Calendly, HubSpot meetings, Google Calendar)
- Meeting confirmation and reminder calls
- No-show follow-up and rescheduling
Inbound Customer Support
Multichannel support (phone, email, chat) trained on your product. SLA-based response times with escalation protocols.
- Tier 1 support: FAQ answers, account questions, basic troubleshooting
- Tier 2 triage: Complex issues documented and escalated to your technical team
- Multichannel: phone + email + live chat (Zendesk, Intercom, Freshdesk)
- SLA targets: <30 second phone answer, <2 hour email response
- CSAT and NPS survey administration
Survey & Feedback Calls
Structured telephone surveys for market research, customer satisfaction, churn analysis, and product feedback.
- NPS surveys with open-ended follow-up questions
- Churn interviews (why did you cancel? what would bring you back?)
- Product feedback calls (how do you use the product? what's missing?)
- Market research surveys (competitive preferences, willingness to pay)
- Win/loss analysis calls (why did they choose you — or a competitor?)
Quality Assurance System
Every call is recorded. Every agent is monitored. Every campaign is optimized.
Our QA Process
- Call Recording: 100% of calls recorded and stored (accessible to you anytime)
- Weekly QA Audits: Supervisor reviews 20% of calls per agent, scoring on script adherence, tone, objection handling, and outcome
- Call Scoring: Each call rated on a 1-10 scale across 5 criteria (opening, discovery, value communication, objection handling, close/next step)
- Weekly Reports: Call volumes, connect rates, qualification rates, appointment rates, conversion rates, average call duration
- Script Optimization: Monthly script review based on QA findings — what's working gets emphasized, what's not gets revised
- Mystery Calls: Monthly mystery call by QA manager to test real-world agent performance
What You Get
- Trained telecalling team (dedicated or shared pool)
- Custom scripts and objection handling playbooks
- CRM integration (Salesforce, HubSpot, Zoho, Pipedrive, Close, custom)
- Call recording and QA reports
- Weekly performance dashboards (call volume, connect rate, conversion rate)
- Dedicated team lead / account manager
- Multichannel support capability (phone + email + chat)
- Campaign optimization recommendations (monthly)
Pricing
| Service | Model | Starting At |
|---|---|---|
| Outbound Sales Calls | Per hour / per agent | $8-$15/hour per agent |
| Lead Qualification | Per qualified lead | $15-$40 per qualified lead |
| Appointment Setting | Per appointment | $25-$75 per booked meeting |
| Customer Support | Per hour / per agent | $8-$12/hour per agent |
| Survey Calls | Per completed survey | $5-$15 per completed survey |
| Dedicated Team | Monthly retainer | $1,500-$5,000/month (2-5 agents) |
Results
-
SaaS Startup Outbound qualification15 qualified appointments per week $45K new ARR in the first quarter
-
B2B Platform Inbound lead filtering500 inbound leads screened each month Sales cycle shortened by 40%
-
E-commerce Brand Customer support operationsPhone answer time under 25 seconds Churn dropped by 22%
-
FinTech Company Appointment setting8 demos booked per day from 200 calls Campaign paid for itself within 3 weeks
-
Consulting Firm NPS feedback campaign500 client survey calls completed NPS improved from 28 to 52 in 6 months
Why Choose Desisle for BPO & Telecalling
| In-House SDR Team | Traditional Call Center | Desisle | |
|---|---|---|---|
| Cost | $60K-$80K/year per SDR | Low hourly but hidden fees | Transparent pricing, no hidden costs |
| Quality | Depends on hiring | Script-reading robots | Trained, product-savvy agents |
| Ramp-Up | 2-3 months to hire + train | Fast but quality suffers | 2 weeks: trained, tested, live |
| Flexibility | Fixed headcount | Minimum commitments | Scale up/down monthly |
| CRM Integration | Full access | Basic logging | Real-time CRM logging in YOUR system |
| QA | Manager oversight | Spot checks | 100% recorded, 20% weekly audited |
| Product Knowledge | Deep (eventually) | Surface level | 1-2 week intensive training + certification |
Our Telecalling Philosophy
1. Scripts are starting points, not prisons. Our agents are trained to have conversations, not read scripts robotically. The script provides structure; the agent provides humanity. That's why our connect-to-qualification rates are 2-3x industry average.
2. Every call has a purpose. We don't make calls to hit volume targets. Every call has a defined objective, a clear qualification criteria, and a next-step action. Quality over quantity, always.
3. Data closes the loop. Every call outcome is logged in your CRM with notes, next steps, and qualification status. You have full visibility into pipeline contribution, not just call counts.
Who This Is For
SaaS companies scaling outbound sales
— need pipeline without hiring SDRs at $60K+/year
Startups entering new markets
— need to build pipeline in a geography where you have zero brand awareness
Companies with high inbound lead volume
— need qualification to separate signal from noise before sales team engages
Growing products needing customer support
— can't justify a full-time support team yet but users expect responsiveness
Businesses doing customer research
— NPS surveys, churn interviews, market research at scale
Sales teams that need appointment setting
— closers should close, not prospect
FAQs
Yes. We invest 1-2 weeks in product training before any calls begin. Agents complete a certification quiz and practice calls before going live. For complex technical queries, we follow escalation protocols to your internal team.
Any web-based CRM — Salesforce, HubSpot, Zoho, Pipedrive, Close, or custom. We log all calls, notes, outcomes, and next steps directly in your CRM in real-time.
Yes. All recordings available on-demand through a shared drive or your call recording platform. Weekly highlights and flagged calls are shared proactively.
2 weeks from kick-off: Week 1 for scripting, training, and system setup. Week 2 for practice calls and calibration. Live calls begin Week 3.
We offer a 2-week pilot to validate quality before scaling. If quality issues arise, agents are retrained or replaced within 48 hours. Your account manager monitors quality weekly.
Yes. We have agents proficient in Hindi, Kannada, Tamil, Telugu, Arabic, and basic French. Multilingual campaigns are available at standard rates.
Absolutely. Add agents for product launches, seasonal peaks, or new market entries. Scale down when volume drops. Flexible capacity is core to our model.
Ready to Fill Your Pipeline Without Hiring an SDR Team?
Professional telecalling that sounds like your in-house team — at a fraction of the cost.